08 September, 2020
Bestcare by Travelogy Vietnam
More Than a Trip – A Thoughtful Experience
At Travelogy Vietnam, customer satisfaction is not a goal — it’s a commitment. With Bestcare, we offer a curated layer of care, trust, and personalization to ensure every journey is smooth, stress-free, and truly unforgettable.
Whether you’re traveling solo, with family, on a business trip, or exploring remote destinations, Bestcare provides a seamless support system — from pre-departure to post-trip — so you feel safe, heard, and valued at every moment.
What Bestcare includes:
🔹 Personalized Pre-Trip Assistance
- Dedicated travel advisor available 24/7 during planning
- Visa support, travel insurance consulting, packing checklists
- Tailor-made health, mobility, or dietary arrangements
🔹 In-Destination Concierge Support
- Real-time assistance via hotline or app (multi-language)
- Emergency response coordination (medical, lost luggage, delays)
- Local tips, dining reservations, and last-minute upgrades
🔹 Care for Special Travelers
- VIP meet & greet services at airports and hotels
- Extra care for senior travelers, solo female travelers, and families with children
- Accessibility support for guests with reduced mobility or special needs
🔹 Post-Trip Engagement
- Feedback loop & thank-you gifts
- Personalized trip memory recap (photo albums, reviews, loyalty points)
- Priority access to future tour launches and exclusive offers
Why Bestcare Matters:
In a world where travel is often rushed and transactional, Bestcare is our way of putting human warmth back into tourism. It’s how we say:
"You’re not just a booking. You’re our guest."
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